At the time of retirement, eligible National and International staff may elect to continue the medical insurance coverage previously held as staff members under the Bank’s Insurable Benefits Program. This decision is optional upon retirement, but irrevocable. If the retiree opts to continue medical coverage, that coverage may also be extended to his/her spouse and any eligible dependents.

Medical insurance premiums for National and International retirees are reviewed annually. Retirees who reside in the United States should file claims with Aetna Healthcare, while those residing outside of the United States should file claims with Aetna International (unless medical services were provided in the United States).

International Medical Benefits Handbook

National Medical Benefits Handbook

AETNA Program Administrator

Aetna International is the administrator of the medical, dental, and vision program for all members residing in the U.S. and outside the U.S.  Members residing outside the U.S. have access to Aetna network dentists and vision providers when in the U.S.

Express Scripts is the administrator for prescription drugs received in the U.S. and Puerto Rico. For prescriptions received outside the U.S. and Puerto Rico, Aetna International is the administrator. Members residing outside of the U.S. and Puerto Rico have access to prescription drugs through Express Scripts when in the U.S. or Puerto Rico.

If you have any questions, contact the IDB Group Health and Life Insurance Group at HRD/ or at +1 (202) 623-3090.

Our main goal is to promote the health and well-being of our plan members.

The IDB Health Program provides coverage for medical, dental and vision for IDB Group Retirees and their eligible dependents. The plan is self-funded. The IDB and plan members’ contributions are placed in a fund for the sole purpose of paying members’ medical bills. The IDB Group pays a third-party, namely AETNA INTERNATIONAL, an administrative fee to process claims and access its network of credentialed providers.

For detailed information about your benefits, please visit the section for Medical Benefits Program Handbooks.

For further information, contact the Offices of the Staff Retirement Plan by e-mail at VPF/, or by telephone to (202) 623 3560.

On November 19th, 2019 the IDB created a new policy OR-318 with the IDB Regulations for Medical Insurance Program Committee:

IDB Regulations OR-318 Medical Insurance Program Committee

Other Health Services
The Bank’s Health Services Center at Headquarters also provides limited services to IDB retirees and their spouses including:

  • First aid and emergency care required at Headquarters
  • Annual Health Fair services
  • Influenza vaccinations

For further information, Contact Health Services Center at (202) 623-3135 / Fax: (202) 623-3124

Medical/Dental/Vision Claim Form: AETNA

Pharmacy Claim Form (In U.S.): Express Scripts

Pharmacy Claim Form (Outside U.S.): AETNA

P&A 2020 Medicare Reimbursement Form

AETNA Contacts 

Aetna International provides administrative services for IDB Staff and Retirees, in connection with the IDB self-funded Insurance Program. The Insurance Program includes Medical, Prescription Drug, Vision and Dental plans.

(Medical and Dental)

Aetna International phone dedicated for Medical and Dental: +1 (888) 633-1055

Dirección de Aetna Médico:

P.O. Box 981543
El Paso, TX 79998-1543

Aetna Dental address:

P.O. Box 14094
Lexington, KY 40512-4094

Fax: +1 (859) 425-3363

URGENT Direct Settlement Request

GOP e-mail:
Aetna International website:
Aetna International email:

P&A Group Medicare Reimbursement
(for international retirees older than 65 whom reside in the US)

P&A Group – FLEX Department
Attn: IDB Reimbursement Account

17 Court St, Suite 500
Buffalo, NY 14202

Teléfono: +1 (844) 852-2611
Fax: +1 (855) 362-7711


P&A 2020 Medicare Reimbursement Form

AETNA VISION (For Routine Care)

Aetna International Phone dedicated for Vision
+1 (877) 977-3238

Aetna Vision address:

P.O. Box 8504,
Mason, OH 45040-7111
Fax: +1 (859) 425-3363

Aetna Vision website:

Claims out of network:

Best Doctors

General Inquiries
Global Headquarters

60 State Street, Suite 600
Boston, MA 02109

Phone: +1 (617) 426-3666

Toll-Free: +1 (800) 223-5003


HRD Retirees Website:

SRP (Staff Retirement Plan) email: VPF/

EXPRESS SCRIPTS Pharmacy Home Delivery Services

P.O. Box 747000
Cincinnati, OH 45274-7000

Phone: +1 (855) 521-0824

Fax: +1 (608) 741-5475




  • Insurance Benefits Office: Telephone: +1 (202) 623-3137; e-mail: HRD/
  • Raquel Lopez (NW-463): Telephone: +1 (202) 623-1637; e-mail:
  • Maria Macarena Pardo Berbel (SE0546) Telephone: +1 (202) 623-2500; e-mail:
  • Carmen Sanabria (NW-465) – Medicare: Telephone: +1 (202 )623-3137; e-mail:
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