Inicio Contacts


por Adrian Mikeliunas

Aetna International provides administrative services for IDB Staff and Retirees, in connection with the IDB self-funded Insurance Program. The Insurance Program includes Medical, Prescription Drug, Vision and Dental plans.

(Medical and Dental)
Aetna International phone dedicated for Medical and Dental: 1-888-633-1055

Aetna Medical address:

P.O. Box 981543,
El Paso, TX 79998-1543

Aetna Dental address:

P.O. Box 14094,
Lexington, KY 40512-4094

Aetna International dedicated Fax:

URGENT Direct Settlement Request/GOP email: [email protected]

Aetna International website:

Aetna International dedicated email: [email protected]

P&A Group Medicare Reimbursement
(for international retirees older than 65 whom reside in the US)Address:
P&A Group – FLEX Department
Attn: IDB Reimbursement Account
17 Court St, Suite 500
Buffalo, NY 14202

Phone: 1-844-852-2611
Fax: 1-855-362-7711


AETNA VISION (For Routine Care)

Aetna International Phone dedicated for Vision: 1 -877-973-3238

Aetna Vision address:

P.O. Box 8504,
Mason, OH 45040-7111

Aetna International dedicated Fax:  1-859-425-3363

Aetna Vision website:

Claims out of network: [email protected].

Best Doctors

General Inquiries
Global Headquarters

60 State Street, Suite 600
Boston, MA 02109

Telephone: 617-426-3666
Toll-Free: 1-800-223-5003

Web for IDB employees:

EXPRESS SCRIPTS Pharmacy Home Delivery Services

P.O. Box 747000,
Cincinnati, OH 45274-7000

Phone: 1-855-521-0824

Fax: 1-608-741-5475


AETNA INTERNATIONALInsurance Benefits Office: Call: 1.202.623.3137; e-mail: HRD/[email protected]

Raquel Lopez (NW-463): Call: 1.202.623.1637; e-mail: [email protected]

Maria Macarena Pardo Berbel (SE0546): 1.202.623.2500; e-mail: [email protected]

Carmen Sanabria (NW-465) -Medicare: Call: 1.202.623.3137; e-mail: [email protected]

Marcelo Wright (NW-434): Call: 1.202.623.2635; e-mail: [email protected]



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