Inicio Contacts


por Adrian Mikeliunas

CIGNA HealthCare International provides administrative services for IDB Staff and Retirees, in connection with the IDB self-funded Insurance Program. The Insurance Program includes Medical, Prescription Drug, Vision and Dental plans.


General Inquiries

Global Headquarters

60 State Street,Suite 600
Boston, MA 02109

Telephone: 617-426-3666
Toll-Free: 1-800-223-5003

Member Inquiries

Telephone: 1-866-904-0910
Monday to Friday: 8:00am – 9:00pm ET


Web for IDB employees


International Staff & Retirees in the US:  CIGNA HealthCare

International retirees residing outside of the USA: CIGNA International HealthCare

 Home page:

  • Call: 1.855.511.6371   (new and dedicated phone number for IDB plan members only)   
  • For prescriptions home delivery call: 1.800.285.4812

CIGNA Representatives inside the Bank

Room: NW-456

Tuesdays and Thursdays: 9:30 am. to 4:30 pm (hours can vary on a monthly basis; please check with Retirees office)

 Home page:

Phone: 1.305-908-9171 o 202-623-5577  24 hours 1-305-908-9211

  • EMERGENCIES: Use the number in the back of your CIGNA card. 


CIGNA  International Health Services Medical and Dental Claim
PO BOX 260790
Miami, FL 33126

Medical Claims address:
Cigna HealthCare – Medical
P.O. Box 188060
Chattanooga, TN 37422

Dental Claims:
Cigna HealthCare – Dental
P.O. Box 188037
Chattanooga, TN 37422

Pharmacy Claims:
Cigna HealthCare – Pharmacy
P.O. Box 188053
Chattanooga, TN 37422

Vision Claims:
Cigna HealthCare – Vision
P.O. Box 997561
Sacramento, CA 95899-77561

Pharmacy: 1.800.285.4812

 P&A Group Medicare Reimbursement
(for international retirees older than 65 whom reside in the US)Address:
P&A Group – FLEX Department
Attn: IDB Reimbursement Account
17 Court St, Suite 500
Buffalo, NY 14202Phone: 1-844-852-2611
Fax: 1-855-362-7711Web:

Best Doctors

General Inquiries
Global Headquarters

60 State Street, Suite 600
Boston, MA 02109

Telephone: 617-426-3666
Toll-Free: 1-800-223-5003

Web for IDB employees

Insurance Benefits Office: Call: 1.202.623.3137; email: HRD/[email protected]

Raquel Lopez (NW-463): Call: 1.202.623.1637; email: [email protected]

Carmen Sanabria (NW-465) -Medicare: Call: 1.202.623.3137; email: [email protected]

Marcelo Wright (NW-434): Call: 1.202.623.2635; email: [email protected]