Contacts

Aetna International provides administrative services for IDB Staff and Retirees, in connection with the IDB self-funded Insurance Program. The Insurance Program includes Medical, Prescription Drug, Vision and Dental plans.

AETNA INTERNATIONAL
(Medical and Dental)
Aetna International phone dedicated for Medical and Dental: 1-888-633-1055Aetna Medical address:P.O. Box 981543,
El Paso, TX 79998-1543

Aetna Dental address:

P.O. Box 14094
Lexington, KY 40512-4094

Aetna International dedicated Fax:
1-859-425-3363

URGENT Direct Settlement Request/GOP email: InternationalProviderServices@aetna.com

Aetna International website: www.aetnainternational.com

Aetna International dedicated email: iadbservice@aetna.com

P&A Group Medicare Reimbursement
(for international retirees older than 65 whom reside in the US)

Address:
P&A Group – FLEX Department
Attn: IDB Reimbursement Account
17 Court St, Suite 500
Buffalo, NY 14202Phone: 1-844-852-2611
Fax: 1-855-362-7711

Web: https://padmin.com

AETNA VISION (For Routine Care)

Aetna International Phone dedicated for Vision: 1 -877-973-3238

Aetna Vision address:

P.O. Box 8504
Mason, OH 45040-7111

Aetna International dedicated Fax:  1-859-425-3363

Aetna Vision website: www.aetnavision.com

www.eyemedvisioncare.com

Claims out of network: oonclaims@eyemed.com.

Best Doctors

General Inquiries
Global Headquarters

60 State Street, Suite 600
Boston, MA 02109

Toll-Free: 1-866-904-0910

Web: https://members.bestdoctors.com/

HRD Retirees Website: http://www.iadb.org/retirees

SRP (Staff Retirement Plan) email: VPF/SRP@iadb.org

EXPRESS SCRIPTS Pharmacy Home Delivery Services

Address:
P.O. Box 747000
Cincinnati, OH 45274-7000

Phone: 1-855-521-0824

Fax: 1-608-741-5475

website: www.express-scripts.com

AETNA INTERNATIONAL

Insurance Benefits Office: Call: 1.202.623.3137; e-mail: HRD/INS@iadb.org

Raquel Lopez (NW-463): Call: 1.202.623.1637; e-mail: raquell@iadb.org

Maria Macarena Pardo Berbel (SE0546): 1.202.623.2500; e-mail: mariapar@IADB.ORG

Carmen Sanabria (NW-465) -Medicare: Call: 1.202.623.3137; e-mail: mariadcs@iadb.org

Marcelo Wright (NW-434): Call: 1.202.623.2635; e-mail: marcelow@iadb.org